Subscription Policy

How does a Pluxos subscription work?

When you choose Subscribe & Save on a product page, your products are delivered automatically on the schedule you picked (for example, every month). Your subscription renews automatically and the payment method you used at checkout is charged for each delivery until you cancel.

Each delivery is charged at the subscription price shown on the product page and at checkout, plus standard shipping and any applicable taxes.

Subscriber rewards

Subscribers unlock loyalty rewards after a set number of orders, such as a bigger discount or a free product. Your current and upcoming rewards are shown on the product page and in your account under Manage Subscriptions. Rewards apply to orders placed while your subscription is active and can't be exchanged for cash.

Pair & Save bundle discounts apply to one-time purchases only and can't be combined with subscription items.

Will I be reminded before I'm charged?

Yes. We email you before each upcoming order, so you have time to skip, reschedule or make changes.

How do I manage my subscription?

Log in at pluxos.com and go to Manage Subscriptions. You can also enter your email address there and we'll send you a secure link, no password needed. From there you can:

• Skip a delivery or change your next delivery date
• Swap scents or change quantities
• Add products to your next order or to every order
• Update your shipping address or payment method
• Pause or cancel your subscription

How do I cancel?

You can cancel anytime, with no fees and no minimum number of orders. Cancel online under Manage Subscriptions, or email help@pluxos.com and we'll cancel it for you.

To avoid being charged for your next delivery, please cancel before your next order date. Orders that have already been charged will still ship.

What happens if a payment fails?

We'll email you and retry the payment once a day for up to 7 days. If the payment still doesn't go through, that delivery is skipped, your subscription stays active and your next order is charged on its usual date. You can update your payment method anytime under Manage Subscriptions.

Can prices change?

If the price of a product in your subscription changes, we'll email you before the new price applies to your subscription. You can skip, change or cancel your subscription anytime.

Returns and refunds

Subscription orders follow our Return Policy.

Questions?

Email us at help@pluxos.com and we'll be happy to help.